Shipping policy

Last updated: 08/04/2026

At Frozty, we aim to get your order to you as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday).
Orders placed after 2pm or on weekends will be processed the next working day.

During busy periods, processing times may be slightly extended.

We currently ship within the United Kingdom.

Shipping costs are calculated at checkout.

We may offer free shipping promotions from time to time.
Any applicable offers will be clearly displayed on our website.

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.

If your order is delayed, lost, or arrives damaged, please contact us at:

📧 info@frozty.co.uk

We’ll work quickly to resolve the issue.

Please ensure your shipping details are correct at checkout.
We are not responsible for delays or lost parcels due to incorrect addresses.

At this time, we only ship within the UK.
We plan to expand internationally in the future.

If For order returns, please send to the following address:

Honeycombe House, 167 - 169 High Road, Loughton, Essex, IG10 4LF

If you have any questions about shipping, feel free to reach out — we’re here to help.